Orders are accepted online via our secure server (256-bit SSL) 24 hours day. While browsing our online product catalog, simply click the "Add to Cart" icon next to the product you wish to purchase. Doing so will place the item into your virtual shopping cart. When you are finished shopping, click on the "Check Out" button located in your shopping cart. You will then be prompted on how to continue.

Our credit card verification are protected by Xramp SSL Secure Commerce. Our server uses 256 bit SSL (Secure Socket Layer) encryption when transmitting your personal information, such as customer information, financial services information and payment information. When asked for your credit card payment information, you will see a padlock icon, usually located at the bottom of your browser window, indicating that your are being protected! For more information on on Xramp SSL Secure Commerce, please scroll to the bottom of our main webpage and click on the Xramp Secure Site logo!

We accept several forms of payment. Once you select "Check Out", you will be able to select your preferred method of payment. Currently, you may pay with your Credit Card (Visa, Mastercard, Discover or American Express), Debit Card, PayPal or with a Money Order. Please note that we can not accept phone orders if you are using PayPal or if you plan to send us a Money Order for payment. If you choose to pay via Money Order, your order will not ship until your payment is received.

All orders (even special order/backorders) are authorized and billed immediately upon completion of the Check Out process. This is done to ensure you are guaranteed your special order or back-ordered items are received as soon as possible upon delivery into our warehouse.

Our website calculates your shipping costs based on the order’s total dimensional weight and your shipping location. This ensures that you are never overcharged for shipping. To calculate shipping, simply add the items you wish to purchase to your shopping cart, and click "check out". Once you provide your zip code, our site will calculate the shipping costs for you and display your shipping options.

You will only be billed for sales tax if you live in the state of Ohio.

All orders are processed in sequential order upon receipt during normal business hours. All items on your order are processed for shipping as quickly as possible. All items that are in stock normally ship within 1-2 business days. During holidays, times of emergency, bad weather, etc, there may be a delay in processing your order.

We ship all orders via UPS unless otherwise noted. We have found that UPS offers the best solution in shipping quality, traceability, and cost for the majority of our customer. Please note that orders to Alaska and Hawaii can only ship via UPS 2nd day or Next Day Air Saver. Also note that UPS does not deliver to post office boxes. As such, we do not accept orders that contain a P.O. Box for the shipping address.

It is not currently possible for us to ship outside of the United States. We are sorry, but there are no exceptions.

We accept Purchase Orders from state and government agencies for all non-airsoft products. Payment in advance is required for all airsoft product purchases. Purchase Order requests must exceed $250 Dollars. For larger orders, volume discounts may be available. To submit a purchase order, please use the following guidelines:

The following information is required to process your order:

• PO Reference number
• Billing address, contact person, phone number, and fax number
• Shipping address, contact person, and phone number
• Your Purchase Order terms and conditions, if used

Purchase orders must be faxed to us at 513-248-8781.

Click the "create account" button located in the upper right side of every page. You can also create your account during checkout. Creating an account allows you to track the status of your orders.

You must be logged in to edit your account information. To edit your account information, click the "your account" button located in the upper right side of every page. Here you can edit your personal information as well as saved shipping addresses.

You can check the status of your orders by clicking the "your account" button located in the upper right side of every page.

Backordered items and special order items are shipped when we receive them from our suppliers. Because many of our products are imported from overseas, it is not always possible to provide a specific ETA.